IPHONE 13 PROMAX 256GB (GOLD)

• Used – Excellent condition

• Fully tested and 100% functional

• No major scratches or dents (minor signs of use may be present)

• Battery health: Good / Tested

• Clean IMEI (No iCloud lock)

• Super Retina XDR Display

• Advanced Pro Camera System

• Face ID & 5G Supported

• Powerful Battery Performance

• Premium Titanium Body

Shipping Information

At Tamou, we aim to deliver your orders quickly, safely, and professionally across the UAE.

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Delivery Coverage

We currently deliver to all major areas across the UAE including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Ras Al Khaimah

• Fujairah

• Umm Al Quwain

• Al Ain

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Delivery Time

• Dubai Orders: Same day or next day delivery

• Other Emirates: 1–3 business days

• Delivery times may vary during weekends or public holidays.

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Shipping Charges

• Free delivery may be available for selected products or promotions.

• Standard delivery charges will be shown during checkout.

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Order Processing

• Orders are processed after payment confirmation.

• Customers will receive order confirmation and delivery updates through WhatsApp, SMS, or email.

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Packaging

All devices are securely packed to ensure safe delivery and protection during transit.

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Delivery Requirements

• Customers must provide a correct address and contact number.

• A signature or OTP confirmation may be required upon delivery.

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Delays & Issues

In rare cases, delays may occur due to weather conditions, courier issues, or public holidays. Our team will keep you updated if any delay happens.

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Damaged Package

If the package appears damaged during delivery, please contact us immediately before using the product.

Returns

• Customers can request a return within 7 days from the delivery date.

• The item must be in the same condition as received, without physical damage, water damage, or unauthorized repairs.

• Original accessories, box, and invoice must be included for eligible returns.

• Used devices with changed passwords or locked iCloud accounts are not eligible for return.

Refunds

• Refunds will be processed only after inspection and approval of the returned product.

• Approved refunds will be completed within 5–10 business days through the original payment method.

• Shipping or delivery charges are non-refundable unless the item received is defective or incorrect.

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Exchange Policy

• Customers may request an exchange if the device has a verified technical issue covered under warranty.

• Exchange is subject to stock availability.

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Non-Returnable Items

• Devices damaged due to misuse, drops, liquid damage, software modification, or unauthorized repair.

• Products sold as “Final Sale” or “Clearance”.

• Accessories such as chargers, cables, screen protectors, and cases.

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Warranty

• All used/refurbished phones sold by Tamou are tested before sale.

• Limited warranty coverage will be mentioned on the product page or invoice.

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Order Cancellation

• Orders can only be cancelled before dispatch.

• Once shipped, the order will fall under the return policy conditions.

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• Easy Returns & Exchanges

• Hassle-Free Process